Privacy Policy for New-Car-Discount

We are committed to protecting your privacy

New-Car-Discount provide the services and content available on (this website), and | are committed to protecting and respecting your privacy. This policy (together with the a.underline(href="/terms") terms and conditions | and a.underline(href="/cookie-policy") cookie policy ) sets out the basis on which any personal data New-Car-Discount collect from users, or that users provide to New-Car-Discount will be processed by it. Please read the following carefully to understand New-Car-Discount's views and practices regarding your personal data and how it will treat it.

Information New-Car-Discount may collect about Users

This policy applies to all information New-Car-Discount receives from you, for example when submitting an enquiry about our products on the website, using our live chat or using any other method of contact through the website. During the course of your use of this website, New-Car-Discount may collect two types of information:

1. Website Usage Information – This website uses Google Analytics to automatically gather certain statistical information such as the number and frequency of visitors, referring websites, and IP addresses. This information helps us to measure how individuals use the website and our services, so that we can continually improve them.

2. Personal Information – New-Car-Discount requires personal information from you, such as name, e-mail address, telephone numbers, postcode in order to submit an enquiry or use live chat . Some of this information is voluntary; the compulsory fields are identified whenever you are asked to supply information. On occasions, New-Car-Discount may also collect additional information from you on a voluntary basis. This information is collected through our enquiry forms on our product pages and also through our use of Olark (live chat and messaging) integration.

We obtain personal information and web site usage information to enable us to optimally respond to enquiries and provide our goods and services.

When New-Car-Discount collects information directly from individuals, we obtain the personal information that is needed to provide our goods or services, respond to enquiries, to provide customer service and to fulfil any legal or regulatory requirements. When we obtain information about individuals from third parties, we use reputable sources, including public repositories. New-Car-Discount employs appropriate measures to assure the quality of information which we collect.

This personal information may be used in a number of ways:

Information that Users provide by filling in forms on the Site. This includes information provided at the time of registering to use any part of the Site, subscribing to any service, posting material or requesting further services. New-Car-Discount may also ask users for information if (for example) users report a problem with the Site.

If users contact New-Car-Discount, New-Car-Discount may keep a record of that correspondence.

Details of any transactions users carry out through the Site and of the fulfilment of any orders.

Details of users' visits to the Site including, but not limited to, the referrer page, the pages of the Site accessed, traffic data, location data, weblogs and other communication data, along with the time of these events.

Recordings and location data of any phone calls users make to New-Car-Discount, for regulatory purposes, in order to monitor our quality of service, or to establish facts.

Identifying potential new customers and subscribers.

Detecting and preventing fraudulent activity.

Detecting and preventing money laundering activity.

As part of the account opening process for new customers, to verify your identity.

We may also use the information for making a credit check on you and may share it with third parties to protect ourselves against fraud. We may carry out a search with a Credit Reference Agency who will keep a record of our enquiry against your name. We may use a credit scoring or other automated decision making system when assessing your application. Details of which credit reference agency we have used are available on request. We may ask credit reference agencies to provide a credit scoring computation. Credit scoring uses a number of factors to work out risks involved in any application. A score is given to each factor and a total score obtained. Where automatic credit scoring computations are used, acceptance or rejection of your application will not depend only on the results of the credit scoring process. If your application is declined by all of our available lenders, your personal data and information may be passed to a 3rd party lender for consideration for alternative financial products. This 3rd party may carry out additional credit reference searches against you.

Providing you with the service that you have requested.

We may from time to time contact you to conduct market research for regulatory purposes, in order to monitor the quality of the products and services we provide.

We may also contact you via post, e-mail or telephone in relation to the administration of your account or to provide a service you have requested or carry out quality control research.

We may access and disclose personal information about you if you breach this privacy policy, and / or fail to comply with applicable laws, court orders and lawful government requests, to operate our systems properly or to protect ourselves and/ or our other users.

We take all reasonable precautions to ensure that outside parties or affiliated companies are aware of our privacy policy and that they will treat the personally identifiable information in a similar manner. We cannot, however, be responsible for how such outside parties or affiliated companies use your personal information.

We are committed to protecting the confidentiality of personal consumer information

Within New-Car-Discount, access to personal information is limited to those employees of New-Car-Discount and its affiliates who need it to fulfil their business responsibilities. Vendors and other outside contractors we engage are subject to contractual requirements to ensure personal information is safeguarded. We will disclose personal information in response to a lawful request issued by a court, government agency or regulatory authority with jurisdiction to make that request.

IP addresses

New-Car-Discount may collect information about Users' computers, including where available their IP address, operating system and browser type, for system administration.

Where New-Car-Discount store your personal data

All information Users provide to New-Car-Discount is stored on New-Car-Discount’ secure servers in the UK. Unfortunately, the transmission of information via the internet is not completely secure. Although New-Car-Discount will do its best to keep confidential and protect your personal data, New-Car-Discount cannot guarantee the security of Users' data transmitted to the Site; any transmission is Users' own risk. Once New-Car-Discount has received Users' information, New-Car-Discount will use strict procedures and security features to try to prevent unauthorised access.

New-Car-Discount is committed to implementing the highest standards of information security to protect the privacy and confidentiality of your personal information. We limit access to your personal information to authorised New-Car-Discount employees. We also maintain physical, electronic, and procedural safeguards to protect the information against loss, misuse, damage or modification and unauthorised access or disclosure.

Uses made of the information

When we have a direct relationship with individuals, we will strive to make information available to them about the general uses of the information that we collect. This information is made available at the point of sale, through privacy notices on our websites, in other formats that are publicly available or through other means specified by applicable EU legislation and laws.

New-Car-Discount use information held about Users in the following ways:

a. To ensure that content from the Site is presented in the most effective manner for users and user’s computer;

b. To provide Users with information, products or services that they may request from New-Car-Discount or which New-Car-Discount feels may interest users, where they have consented to be contacted for such purposes;

c. To carry out New-Car-Discount obligations arising from any contracts entered into between users and New-Car-Discount;

d. To allow users to participate in interactive features of the service, when users choose to do so; and to notify users about changes to the Site.

e. To compile market research regarding the quality of the products and services we provide to customers for regulatory purposes

f. Where users' data is used to provide users with information about goods and services which may be of interest, New-Car-Discount will contact users by electronic means only if they have consented to this.

g. We may share your information with our business partners for marketing purposes or we may send you information about other organisations' goods and services. We may contact you by mail, telephone, fax, email or other electronic messaging service with offers of products, services or information that may be of interest to you. By providing us with your contact details you consent to being contacted by these methods for these purposes. If you do not wish to receive marketing information from us or our business partners other than on the goods and/or services which you have requested information about please indicate this when submitting your personal information or contact us using the details below.

Disclosure of your information

New-Car-Discount may disclose your information to other business areas within their Group, our affiliates, associates or closely linked persons (howsoever defined by law or regulation), their directors, officers, employees and agents as well as any government entity or third party, for the purpose(s) outlined above or as a matter of law. New-Car-Discount may disclose your personal information to third parties: in the event that New-Car-Discount sell or buy any business or assets, in which case New-Car-Discount may disclose your personal data to the prospective seller or buyer of such business or assets; if New-Car-Discount or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and/or if New-Car-Discount are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the terms of use and other agreements; or to protect the rights, property, or safety of New-Car-Discount, its customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

Users have the right to ask New-Car-Discount not to process their personal data for marketing purposes. New-Car-Discount will usually inform users if it intends to use their data for such purposes or if it intends to disclose their information to any third party for such purposes. Users can exercise their right to prevent such processing by contacting New-Car-Discount at Auto Union House, 8 Eagle Park Drive, Warrington, Cheshire. WA2 8JA. The Site may, from time to time, contain links to and from the websites of New-Car-Discount’s partner networks, advertisers and affiliates. If Users follow a link to any of these websites, they should note that these websites have their own privacy policies and that New-Car-Discount does not accept any responsibility or liability for these policies. Users should check these policies before they submit any personal data to these websites.

Visitors under the age of 16

New-Car-Discount do not intentionally collect personally identifiable information online from a child under 16 since the Site is not directed at children. Any Users under 16 must get approval from a parent/guardian prior to submitting information. Users without consent are not allowed to provide us with information.

Access to information

The Act gives Users the right to access information held about them. User’s right of access can be exercised in accordance with the Act. If Users would like a copy of some or all of their personal information they should write to New-Car-Discount at Auto Union House, 8 Eagle Park Drive, Warrington, Cheshire. WA2 8JA.Any access request may be subject to a fee to meet New-Car-Discount’ costs in providing Users with details of the information it holds about them.

If you believe that any information we hold about you is incorrect or incomplete, you should write without delay to New-Car-Discount at Auto Union House, 8 Eagle Park Drive, Warrington, Cheshire. WA2 8JA. Any information which is found to be incorrect or incomplete will be corrected promptly.

Partial Completion and Session Recovery

New-Car-Discount utilizes a form capture technology that captures information as you fill it in, i.e. partially completed applications prior to explicitly submitting, this allows you to continue from the point you left on the apply process should you decide to postpone or suffer a technical issue with your browser, computer or internet connection. These details may also be used to follow-up via phone call or email or for future marketing campaigns (which can be opted-out at any point).


All complaints or concerns and appropriate resolution relating to the practices of handling personal information will be logged. Any complaints should be made to New-Car-Discount at Auto Union House, 8 Eagle Park Drive, Warrington, Cheshire. WA2 8JA.

Data Retention

New-Car-Discount will retain the information for as long as it is reasonably considers necessary for the purposes listed above. We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used..

Use of Cookies

For full details on what cookies are, what they do, and which cookies are used by New-Car-Discount, please see our Cookie Policy.

To enable us to personalize your online experience, New-Car-Discount uses “cookies”. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.

New-Car-Discount uses cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalised content and appropriate advertising on your later visits to New-Car-Discount website. (You can disable cookies on your computer by changing the settings in preferences or options in your menu browser).

Changes to this privacy policy

Due to the rapidly evolving technologies and capabilities on the internet and evolving EU compliance legislation, New-Car-Discount may need to change this privacy policy over time. New-Car-Discount may revise these terms of use at any time for security, legal, best practice or regulatory reasons by amending this page. New-Car-Discount will not use this right to make substantial changes to the terms to Users' detriment without giving Users a chance to agree. Users are expected to check this page from time to time to take notice of any changes New-Car-Discount made, as they are binding on Users. However, data taken before any changes will not be affected without your individual permission.


Questions, comments and requests regarding this privacy policy are welcomed, if your personal information changes, if you change your mind about any of your marketing preferences or if you have any queries about how we use your information, please let us know by contacting New-Car-Discount at Auto Union House, 8 Eagle Park Drive, Warrington, Cheshire. WA2 8JA, or email or call us 01925 578 877.